OK everyone, here is the scoop!
My Time Made Easy™ LLC is now currently down for “maintenance”.
(some of this may be repetitive, and Im sorry but want to keep you posted an all I know)
We are actually moving our website to a new host and are working to ensure we can correct everything. Our service people have escalated our case to a top priority, so we are hopeful to have everything all set for tomorrow. Keep in mind this move is out of my control, and the time-line is in the hands of our web-server, who needs to ensure NO DATA is lost.
Now I know while the site is down you cannot access anything, and I apologise for the wait, but we obviously want this to be perfect, and given the fact our previous web-host couldn’t handle all your amazing My Time Made Easy customers, we have to make this switch. Obviously we want everything to be working at optimal speed and have little/no glitches!!
This will mean your downloads will actually happen quickly, pages won’t pause, and every other glitch we have had due to our site being throttled, will be resolved.
Here is what to expect:
If you ordered you will be able to download your PAID for files once we re-open. We will be resetting them for you.
You will have 5 chances to download any file types.
Obviously there is NO shipping charges applied to any file downloads.
You may have to “re-order” the FREE files since we will reset them for everyone, as this is by far an easier/quicker fix rather than manually resetting FREE orders placed.
IF you ordered the WRONG “paid for” file type, I will later have instructions for you to fix it. If it was the wrong freebie file, you can simply re-download, once we re-open. Please be aware the you are responsible for ensuring you order the correct file type.
Our coupon code will be working for those of you whom received the newsletter. If you signed up for our newsletter but did not receive it, please make sure you checked your SPAM folder, and confirmed you wanted to receive our newsletter. You may need to update your profile.
Our SALE prices are extended till Dec. 31st
AND…. one last thing….due to all our glitches, and your response to them with patience and such a warm welcome into this business venture, we will be offering ONE MORE surprise freebie, sometime this week, after everything is settled down!
Again, I do have samples, but since you cannot actively pursue use of any of the items in our store yet, I will wait.
OK back to getting things squared away.
Once again I appreciate your understanding as we transfer our host and fix any/all issues.
If you have any other pressing issues that have not been mentioned in the last 3 posts, please contact me
Pleas do NOT use my personal email address for customer service/store related issues, as the store email is a separate email that I am checking far ore frequently than my personal email.
Also please do not contact any of the design team members for customer service issues. They are not equipped/responsible for any customer service issues, and do not have any access to information needed to deal with any/all issues. I have personally responded to anyone sending an email to the store, and have done my best to update you.
However, if you have any questions and/or concerns (other than the obvious issues we have experienced with long down times, timing out, etc) regarding our digital paper files you can contact [email protected]
OK I think that covers it for now!
I will be back to tell you when everything is back up and running
20 Responses for "Site Maintainence"
Hang in there girlfriend! It will all be worth it 🙂
Bless your heart Lauren…You are really going through some tough times. But…if it makes you feel any better…I am a “true” fan of yours…and if I am…then so are the other thousand fans…Hey, it’s okay with me about your store being down…I cannot wait for it to open even more so!!! Blessings being sent your way!!!
Lauren, I am sooo happy with all of this! I know maybe some people are not bc they want to play soon, but all I can said is that you are soooo special that we all want to give you in support what you have give us in inspiration! God bless you, your family and your business!! You ROCK!
Many thanks for the update Lauren! I (and probably about a million other people!!!!) can’t wait until you “re-open”!!
Thanks so much for the updates, we all appreciate them.
Ditto what Lyn said……we DO appreciate all the updates!!
If these are the problems you encounter than you are destined to succeed! I have not even tried to download/order anything, but did peek at the store site…can’t wait to give it another go in a couple days :>)
Lauren,
I was one of the lucky ones; I went to your website later in the evening, on the first day, and was able to get my freebies and make my purchases all with no problems (already made In a Pinch). I am a real fan of yours and can’t wait to see what you have coming for us in the months ahead.
Wishing you all the best in the days (and months) to come.
I will be checkin in to see what is coming up~ Starting a new project is a big ordeal to get it running smoothly. I admire you for making the leap. You have what it takes to soar to the skies~
It’s all going to work out. And like you mentioned at one point great that this is the “unofficial” release! I’m sure you are stressed out but hang in there. I hope it all settles down soon so you can relax for Christmas!
Cant’ wait to see what else you will have to offer. So exciting and inspiring!
Maybe it’s a good thing we crashed the site now instead in Jan with the “official” opening. 😉 Hang in there my friend.
Inky hugs Lauren! Hang in there 🙂 !!!! I’m sure the techies will get it running smoothly for your opening!
Just think of how things will go once the bugs get worked out 😀 Don’t worry, we’ll still be here 😀 Hope things are up and running for you soon.
Hang in there! We’ll be ready to shop till we drop when you get thing’s up and running again!!!
I am hanging with you ! Can’t wait to see everything up and running with no oops! You will be able to sleep at night then! Just don’t forget to make time for the others in YOUR world. Thanks for the regular updates! You’re the best!
I got an email today and the pdf with the little sleigh…so cute, can hardly wait to see even more wonderful designs…don’t be discouraged…all the pain and frustration will pay off in the end….Merry Christmas…and I know you will have a wonderful new year..
thank YOU for being so generous and professional about everything!! I am waiting patiently to try to get out there and am so relieved that the code will be extended!
I just can’t wait to play! congrats on such a great pre-opening demand…. you deserve it!
Hey Lauren,
Don’t be stressed about the glitches. It’s just part of any opening…. and how wonderful for you that you have so many fans that we “crashed” your pre-opening. I know everyone will be patient and wait for the opening. You are much loved and admired. Bless you and your family this Holiday Season. Hugs from,
A Huge Fan
My poor Lauren! I hope those little glitches are not keeping you from spending time with your family, but at least everyone is healthy so who cares if we have to wait for the store, seriously!? 🙂 Hope you have a great Holiday season with your loved ones! <3
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